12 Sep Are You Afraid of the One Big Truth
YOU ARE NOT ALONE
Can you guess what it is? I am sure if you thought long and hard about it, you would figure it out. There are many in the boat with you too. Don’t feel bad; consider for a moment that there is a long checklist of things we must do to bring ourselves to a highly professional level. Habits get instilled over time and can elevate you to another level. Are you afraid of the one big truth? If so, you are not alone.
There are many habits in our practice that can leave us feeling good and satisfied, and some make us feel not so good or even shameful. Say you sometimes forget to write on the daily tag the client’s name or leave off the treatment amount. No issue, the receptionist reminds you, and if it happens several times, the owner brings it up at the next staff meeting. Hopefully, you rectify the situation and don’t let it happen again. More than likely, it happens two weeks later. The owner tolerates it till they’ve had a bad day, then you can bet it comes up at the meeting again.
The one we are about to talk about is your client’s biggest pet peeve. And yet, you do it, sometimes, maybe over and over again. You do it, and you let yourself off the hook. When do you start taking responsibility for your behavior?
“Clients don’t want to hear excuses for why you are late.” REBECCA BEARDSLEY
Although it may seem harsh to call this out, I must. I’ve witnessed it; I see the stories stylist tell when they’ve done it. They say, “I’m so sorry,” to their clients. You, or your coworkers, hear it and think, “Here they go again.” It’s annoying; it’s frustrating when you yourself are trying to bring up your game. It actually reflects on everybody in the salon. Yet, or your salon owner puts up with it. As long as they do, you don’t have to change unless you want to. Not because you may lose business, but because for you to become a master, you must.
SO, WHAT IS IT
Okay, here we go. How many of you run late for your clients? C’mon, tell the truth. Once, twice, often, all the time? This one habit may be the one thing you do that makes you feel terrible, and yet you seem helpless. You may be so unconscious that you lose clients that you get repeated, unsuccessful warnings from your boss. And yet, to change takes monumental consciousness.
In the article by Fiona MacDonald for Science Alert, Scientists Have Found Out Why You’re Chronically Late, MacDonald says,
“One of the most obvious and common reasons that people are frequently late is that they simply fail to accurately judge how long a task will take – something known as the planning fallacy. Research has shown that people on average underestimate how long a task will take to complete by a significant 40 percent.”
For other people, they have a different concept of time. They make excuses along the way; they may even feel remorseful. If they carry a latte in one hand and their phone in the other, then I think it’s time for intervention and truth-telling. You’ve even trained your clients to be late. Yep, once you give yourself permission to be late and slough it off like no big deal, you give them the unthinkable permission to be late.
The cycle goes like that. This back and forth can go on with a client. Like in the blog post by Michael Levine, It’s A Hard Lesson For Us Hairstylists,
“If you are always running 10 minutes behind, she eventually got sick of it and started walking in already expecting to be frustrated with your lateness. And you probably delivered.”
So look, there are all kinds of reasons why chronically late people continuously leave little time to do what they need to do to arrive on time. I can say they are thoughtless, rude, and probably have some attention issues, but the truth is, don’t we all have something that keeps us back or propels us to take action and deal with what is? Hairstylists are generally multi-taskers, at the very least.
What helps is to break things down and really determine if we will be upfront about our shortcoming and deal with it, voice it. Face your reality, and concentrate on doing one thing at a time. Get up earlier. Go to bed earlier. Don’t stop for the coffee. Being conscious through each task is a tall order.
Does that mean the client needs to just put up with it? No. Will some be just so in love with you that they will accommodate you. Ask her how her time is if she has any time constraints. Let her know approximately how long you will be. Update her if it is changing. Don’t let your late client keep you from your next client.
If you truly want to grow and lead your client into a healthy relationship, you want to start now. Discipline yourself to put your client first. She has many options to walk down the street. Don’t let this one be it.
Look to see the pattern when you are late, what time of day, what client, the route you take to work. Dissect it and note it.
Watch this video on A Simple Way To Break A BadHabit, by Judson Brewer.